We hear from many consumers who have issues with their cell phone carriers, including issues such as improper billing, term contracts, difficulty moving numbers to another carrier, etc. It is often difficult, if not impossible, to reach a helpful person at your cell phone company who is interested and/or able to be of actual assistance to you.
These are usually not cases where it is practical for you to hire an attorney, as the amount you might pay in attorney’s fees could easily exceed the amount in dispute with your cell phone carrier. We recommend that any consumer experiencing difficulty resolving an issue with their cellular provider contact the Public Service Commission or Public Utility Commission in your state. While most of the cell phone industry in the United States is governed by the Federal Communications Commission, most states still retain some jurisdiction to handle consumer complaints. Look up the website for the Public Service Commission or Public Utility Commission in your state, and search for the consumer complaint division. Often there are online forms which you can fill out to initiate a complaint.
Whenever you establish service, modify service, or terminate service, always request and keep all paperwork associated with your transaction.